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Terms of Service

semeru.online by Sinar Kencana B.V.

Effective: 1 April 2026 · Version: 1.0

Governed by Dutch law

1. Agreement to Terms

By accessing or using Semeru.online ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you ("Operator", "you") and Sinar Kencana B.V. ("we", "us", "Company"), a private limited company incorporated under the laws of the Kingdom of the Netherlands (KvK: 93803583).

2. Service Description

Semeru.online is a cloud-based Property Management System (PMS) designed for hospitality businesses including hotels, guesthouses, vacation rentals, villas, and serviced apartments. The Service provides tools for reservation management, guest management, billing and invoicing, rate plan configuration, team management, activity logging, WhatsApp guest messaging, and a public booking portal. The Service is provided on a subscription basis as described in these Terms.

3. Account Registration

To use the Service, you must register an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Keep your password secure and confidential.
  • Be responsible for all activity under your account.
  • Notify us immediately of any unauthorized use of your account.

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of your business.

4. Subscription & Billing

The Service is offered through subscription plans differentiated by the number of rooms (units) you can manage. All plans include the full feature set — the only difference between tiers is the room limit.

  • Pricing — All prices are in Indonesian Rupiah (IDR). Current pricing is displayed on our website and may be updated with 30 days' notice.
  • Billing cycles — Subscriptions are billed monthly or annually. Annual plans are billed upfront for 12 months.
  • Payment methods — We accept credit and debit cards for online payments.
  • Auto-renewal — Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
  • Failed payments — If a payment fails, we will attempt to collect for up to 7 days (grace period). If payment is not received, your account may be downgraded to read-only access.

5. Free Trial

We may offer a free trial period of 30 days with full access to all features, no credit card required. At the end of the trial:

  • You may choose a paid subscription plan to continue using the Service.
  • If you do not subscribe, your account will be downgraded and you will have read-only access to your data.
  • We reserve the right to modify or discontinue the free trial at any time.

6. Cancellation & Refunds

  • Monthly plans — You may cancel at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided.
  • Annual plans — You may cancel at any time. Access continues until the end of the paid annual period. Refunds are not provided for the remaining period.
  • How to cancel — Cancel from the account settings page or by contacting us at info@semeru.online.
  • Data after cancellation — Your data will be retained in accordance with our Privacy Policy and applicable legal obligations. You may request data export before cancellation.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Upload or transmit viruses, malware, or other harmful code.
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the Service to send unsolicited communications (spam) to guests.
  • Resell, sublicense, or redistribute the Service without our written consent.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated tools to scrape, crawl, or extract data from the Service.

We reserve the right to suspend or terminate your account for violations of this section.

8. Intellectual Property

The Service, including its software, design, logos, trademarks, and documentation, is the intellectual property of Sinar Kencana B.V. and is protected by Dutch and international copyright and trademark laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the subscription term.

9. Your Data

You retain all ownership rights to the data you input into the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing the Service. Our collection, use, and protection of personal data is governed by our Privacy Policy.

You may export Your Data at any time through the Service or by contacting us. Upon account termination, we will retain Your Data in accordance with our Privacy Policy and applicable legal retention obligations.

10. Third-Party Services

The Service integrates with third-party providers for payment processing, guest messaging (WhatsApp via Meta), email delivery, and OTA channel distribution. These third parties operate under their own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Service Availability

We use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide reasonable advance notice).
  • Emergency maintenance for security or stability purposes.
  • Circumstances beyond our reasonable control (force majeure).

We shall not be liable for any damages resulting from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by Dutch law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
  • Sinar Kencana B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • Our total aggregate liability shall not exceed the total fees paid by you in the 12 months preceding the claim.
  • Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under Dutch law.

13. Indemnification

You agree to indemnify and hold harmless Sinar Kencana B.V., its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable laws or regulations.
  • Any data or content you submit through the Service.

14. Changes to Terms

We may update these Terms periodically. For material changes, we will notify you by email and display a prominent notice on the platform at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the effective date.

15. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Kingdom of the Netherlands. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

16. Contact

For questions about these Terms of Service:

  • Company: Sinar Kencana B.V.
  • KvK number: 93803583
  • Registered address: Rochussenstraat 9-2, 1051 JK Amsterdam, the Netherlands
  • Email: info@semeru.online
  • Website: semeru.online