Question 1

What is a "unit" in Semeru pricing?

Accepted Answer

A unit is a bookable room. If you have a hotel with 20 rooms, that's 20 units. For whole-property rentals like villas, the entire property counts as 1 unit. Your plan's unit limit applies across all properties under your account.

Question 2

Do all plans include the same features?

Accepted Answer

Yes. Every paid Semeru plan gets full access to all features: reservations, billing, rate plans, team management, WhatsApp messaging, and more. The only difference between plans is the number of units (rooms) you can manage.

Question 3

Can I manage multiple properties?

Accepted Answer

Absolutely. Every Semeru plan supports unlimited properties under one account. The unit limit is the total number of rooms across all your properties, not per property.

Question 4

How does the free trial work?

Accepted Answer

You get 30 days of full access with no credit card required. During the trial you can explore all features and set up your properties. After the trial ends, choose a paid plan to continue.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards for online payments. All prices are in IDR (Indonesian Rupiah).

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade at any time and the change takes effect immediately. If you downgrade, the new plan starts at the beginning of your next billing cycle.

Question 7

What is the Founding Customer Program?

Accepted Answer

The first 50 accounts to sign up before full launch get 50% off their subscription for the first 12 months. This founding price is locked in regardless of future price changes.

Question 8

How does annual billing work?

Accepted Answer

Annual billing saves you the equivalent of 2 months compared to monthly billing. You pay upfront for 12 months at the discounted rate.

Question 9

What currencies are supported?

Accepted Answer

Semeru subscription pricing is in IDR (Indonesian Rupiah). Guest payments through your booking portal support international currencies.

Question 10

Is my data secure?

Accepted Answer

Yes. Semeru uses encryption in transit and at rest. Sensitive data like API credentials are encrypted with AES-256-GCM. Each account's data is fully isolated.

Frequently Asked Questions

Ready to simplify your property management?